Ends up the protection of the order to Aliexpress, what if the parcel did not come?

Aliexpress It is known for the whole world not only by cheap goods from China, but also by what operates according to the rules "Buyer is always right." Also, not many resources can boast of opportunities as the protection of the rights of the consumer. Today we will tell you about some nuances of this protection, as well as answer the most popular questions.

What is the order protection for Aliexpress?

If you encountered Aliexpress for the first time, and nor sleep, nor the Spirit know what is happening, then on our resource you will find the answers to all kinds of questions. After placing the order, and check the payment, the merchant sends the goods, and includes consumer protection counter. This is your guarantee that if the order does not arrive as part of the specified time, you can open a dispute and request a full return of funds from the administration. Why do administration? Then that Aliexpress - Garant, all the money goes to his account, and only after you have confirmed the receipt of the parcel, recking money to the merchant's account.

What does the order protection end over Ali Spress?

As mentioned above, the protection of the order is your money back guarantee. Each goods on the shopping site is present and has a limited time. If you see that the timer of protection went on a few days, and the goods are not received, it can provoke three developments. The first - you open the dispute, return the money, the second - you, without undistinguishing any actions, remain without protection and the opportunity to return the money, the third - you write the seller and it prolongs the protection time.

How to extend the order protection for Aliexpress?

Extend the protection time on Almexpress you can two ways. First - we write the seller, and ask it to extend the terms. It is best to do this somewhere in a week. The seller may not see the message or to lose it, forget, and a lot of things, he is also a person. The second is to make a request in the order card. To do this, open the order details to which you want to extend the protection time, after which you find the appropriate "Request Protection" button at the top below the text (see picture).

A window will open, where you will need to choose the extension period, you can 5 days, and you can choose 2 weeks. It is better to choose a time longer and carefully follow it.

How is the Aliexpress application extend order protection?

The application is quite popular, especially among young people, because you can only get additional discounts on the goods. However, the application still does not have such a functionality as the official website. Request the protection time in the application, you can only contact this request to the seller. How to do it, we will tell you more. Go to the app, after which in the upper left corner, find three horizontal stripes, after clicking on them. So you fall into your Aliexpress.

Open a tab with orders.

Press it with your finger so that additional possibilities appear.

Click "Messages".

In the window that opens, you will see all the correspondence with the merchant, as well as you can write him a message with a request to extend the protection time.

The request does not mean that the seller will make you concessions, and you need to follow my own timer. If the time was not added, and before the end there was only a couple of days left, then open the dispute and demand a complete return of your blood.

The maximum time protection time for Aliexpress

The seller for each of their goods offers its best protection. So, one product can be 45 days, and another 90. If we talk about the game with the extension of the term, as we had, and constant requests and persuasions do not open the dispute, then our time has been delayed up to 90 days, and ultimately Through the aggravation of the dispute, I had to beat my money back.

The seller does not respond and does not prolong the protection of the order, what to do?

Is on Aliexpress and quite clever Chinese who are hoping that the client simply forgets about the counter to protect life and just provtykal him, and he will get the money. If the seller has got to you, to put it mildly, not good, you should not feel sorry for him, open the dispute, describing all the nuances in the comments to the dispute, as well as attach a screenshot of the requests to the seller, so the administration will be faster on your side and will return money.

How to open a dispute with Aliekspress?

The opening of a dispute we are now write briefly. More information you will find here. To begin, go to the authorization on the site, then go to their orders and open the card of the order to which you want to open a dispute. Find the button "open debate", we click the mouse.

Next, a small window will appear where you are asked to confirm the action. profile will then appear in which you answer questions (if sending if proper quality goods came, etc.), respond only after the fact, exposing jackdaws. Next will request a full or partial refund, choose specifically for your situation. If, for example, the goods do not come, we ask a full refund, but if it was not included in items such as belts, you can ask and partial.

After that, you specify in the cause of the dispute, and wait for a response from the seller. At this time, in any case does not confirm receipt of the goods if he does not come, and if you come, you need to confirm.

How to aggravate the dispute with Aliekspress?

After the opening of a dispute traders behave differently. Some accept it, knowing that there is no fault of the recipient, while others do not want to do this, and begin to wag the nerves, not to take the dispute to send messages to the PM, requesting it to close. One thing I want to say, do not get fooled, and even more so do not settle to the seller you threw money on Peypal purse. After the opening of a dispute, you will be notified whether or not the seller has confirmed it. If it is rejected, then insist on his own, and extend the application. In this case, the administration will intervene Aliexpress and will make a decision it has. Most often, administrators are on the buyer side.

When the money back with Aliekspress?

The most important question that is interested in the client after the dispute: "And when will the money return me?". I would like to say that money is not returning immediately. The processing of this application takes time. The average return time is 7-10 days. Buyers noted that money is returned to Kiwi's wallet and a little earlier. You need to know that the money is returned to the account with which the payment was made. If this is a bank card, then on it, if paid through an electronic payment system, then on it, and if paid cash or was a mobile payment, then the money will be returned to the phone's account.

In conclusion, I want to repeat. Do not regret the seller, do not be bought from him, open the dispute and do not close it yourself, until a positive answer was received in your direction.

Good shopping!