Why is it not possible to open a dispute on Aliexpress? How to upload a video when opening a dispute to Aliexpress?

by Hochzeit. - Dec 21, 2017

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Marketplace Aliexpressfor each user of the World Wide Web, because democratic prices and good quality are pushing favorable transactions. However, sometimes, instead of the ordered thing, a completely different product comes or it does not reach his recipient. In such cases, the site guarantees the "buyer's protection", with which you with confidence return the full or partial cost of the purchased product. How to properly apply for payment refund, consider in the next article.

How to submit a dispute to Aliexpress?

Spores Aliexpressit is clarifying the relationship between the buyer and the seller.

Open the dispute buyer in the right if:

he received his order for 60 days;
he received a product that does not correspond to the declared characteristics on the seller page.

Make a request for the refund of spent money The buyer can only within two to three days before the end of the transaction and for 15 calendar days after the end of the transaction.
To open a dispute, log in to the site Aliexpress, Go to your personal account in the "My Orders" section. In the list of goods ordered, find the purchase by which you want to open the dispute:

Clicking on the blue inscription "Open Spore", a new page will open, where you again need to confirm your action and click "Open Spore":

Next, the page opens in which you should specify the return type:

a refund
return of money and sending goods.

The first way is suitable for those who did not get a product Or received, but due to inconsistency with the declared data, it wishes to return part of the amount spent.
The second way is suitable for those who are completely dissatisfied with the resulting thing and wants to get back their money and send the goods back to the seller. Choosing this way, remember that sending the parcel to the seller is made at the expense of the buyer and in some cases the cost of shipment will exceed the cost of goods.

The second step in the opening of the dispute is a detailed story about the problem and the desired way to solve it. To do this, be sure to all the questions specified on the page. It is recommended to give the truth and only the truth, because it only depends on the outcome of the dispute. Here is an example of a correctly filled page when opening a dispute:

If the goods are received, then must, when opening a dispute, add video or photos where it is clearly seen that the goods came with a defect or does not correspond to the stated characteristics.
At the end, do not forget to click on the "Send" button.
After applying for opening a dispute from the seller, there are exactly five calendar days to make a decision. In the event that the seller and the buyer do not come to a compromise, arbitration enters the conflict solution AliexpressHe considers this dispute and makes his sentence, to appeal which is impossible.

How to keep a dispute on Aliexpress?

While doing dispute on Aliexpressthere are some rules that will enable the chances of winning.

On all the questions of the dispute, the truth should be responsible for all the questions.
In the "Foundation for Return" item logichically provide information why you decided to open a dispute. This data should be stated in English and the sum of all characters should not be less than four and more than 512.
If the goods are received by the buyer, be sure to attach photos where defects or inaccuracies of the product are clearly visible. The number of photos cannot be more than three pieces, and their volume in the aggregate should not exceed 2 MB.
Unpacking expensive goods (phones, tablets, household appliances) It is recommended to shoot on video. In this case, the videos will immediately capture the defects of the goods. During the opening of the dispute, only one video of no more than 500 MB is possible.
Communication with the seller is in English, the cultural way, even if it does not agree to the refund.

All data methods will help win a dispute and get the selected desired solution.

Why is it not loaded video to Aliexpress in the dispute?

The video is the best source of evidence that the goods came in an improper condition, so always opening the parcels, especially expensive and fragile, shoot on the video.
During the download of the video when opening a dispute, users have errors from time to time.

This is due to the fact that:

Video larger size than provided. Video dimensions should not exceed more than 500 MB.
Not supported video format. Valid formats are 3GP, MP4, MPV, MOV, RM, RMVB, AVI, MPEG, WMV, DAT, VOB, FLV.
The error is related to the browser. To eliminate, open another browser and try to boot the video file.
Due to the low speed of the Internet, the video was loaded very long. Site Aliexpresslong your absence accepted as inaction, so "thrown out" from the site. Overload the page and add a video again.