How to write to Aliexpress support?
When working S. Aliexpress Questions can often occur, and some of them require the intervention of the resource administration. To solve them, you can use the support service. About how to contact the support service and will be discussed in this article.
Contents.
What is the support service Aliexpress?
Many familiar phones of hot lines or address of Internet services using which you can use when problems occur. W. Aliexpress There is also such a function. The phone where you can contact, no, but you can communicate with the help of chat. Due to the fact that users of the trading platform arises many questions of a different nature worth telling more about how to find a resource support service. At the very beginning we go to the site Aliexpress and on the main page we find the inscription "Help" and bring the cursor on the tick next to it.
After that, in the drop-down menu, select the "Guide Customer" item go to the page.
At the very bottom you can find the "Online Chat" button. After that, you need to specify:
- question type;
- question category;
- the question itself.
Next, you can chat on this topic with a service specialist. If you appeal to non-working time, then your attention will be offered options for solving the problem. And the time of operation of the chat will be indicated in the form of an inscription at the bottom of the page.
Aliexpress Support Service online, how does it work?
Go to the guide for buyers and Choose Section of interest. After that, we find the most appropriate question and get acquainted with the proposed answers. With simple questions it is better to use this method that is, and not to load the chat. According to serious issues, it is best to ask for help from the administration by means Communication in the chat.
These questions can be attributed as follows:
- payment error;
- return money for purchase;
- inconsistency of the ordered goods and the resulting color, size or quantity;
- opening dispute;
- failure of a merchant in repairing the device on warranty, etc.
Support service operators will answer all your questions and help solve the current problem. They work around the clock. True, there is one nuance, the Russian-speaking version of the chat works from 7.00 to 01.00 (MSK), and the English version works around the clock. If you own this language you can access the operators at any time convenient for you.
How to find out the phone support phone Aliexpress?
Unfortunately for Russia hotline from Aliexpress does not exist. Therefore, if you urgently need a consultation, it is best to contact by phone Alibaba. As you know the trading platform enters this concern. In addition, you can write a letter, but we will tell about it further.
How to contact support Aliexpress?
Your questionsupport service can be sent in the form of an email. Moreover, if your appeal concerns payment of goods, the resource administration recommends writing to email.
Separate electronic boxes are intended for different questions:
- [email protected] - for general issues;
- [email protected] - on dispute issues, complaints from buyers and claims;
- [email protected] - on security issues of both your account and the entire site as a whole.
It is worth writing in English and getting a response can take some time, because the priorities are the answers to the questions in the chat. In any case, the appeal will not remain unnoticed.
This article tells about the support service. Aliexpress And how to contact it. Taking advantage of the information of the article, you can find an answer to your question at any time of the day. Enjoy the shopping.
