Why are they asking to close the dispute on Aliexpress? When can I close the dispute on Ali Spress?

Each shopping on the Chinese site by default is under the protection of the Escrow system. And if something suddenly went not according to plan, then the buyer is entitled to open the dispute and return his money. How to behave in these cases and why sometimes you should not cancel the dispute at the request of the seller, you will learn in this article.

Why is the seller asks to close the dispute on Aliexpress?

So, you opened the dispute, requested a full return of money in the absence of a parcel or partial refund if the goods were marriage. It doesn't matter what the reason for the dispute was, it is important that through time the seller, sending you a message in which all your claims agree and kindly asks to close the dispute, offering the "most profitable" conditions for you. The only reason for which the seller may ask you to close the dispute - money. You paid your order in advance and funds are about to be the seller on the account, it is natural that he does not want to lose profits, so asks you to go to the meeting.

But situations, because of which the seller can contact you asking you to close the dispute, there may be several:

• the protection time came up to an end, you opened the dispute, and suddenly the seller sends you a message asking to close the dispute and firm convictions that the parcel is about to get to you safely and preservation. If the package is normally "comes" throughout the path and you yourself see that it is somewhere nearby, then you can agree with the seller's request and close the dispute. But if the parcel stopped tracked immediately after crossing the border, you do not need to believe the seller's assurances, risk to stay and without a product and without money;
• the parcel reached, but the goods were marriage or damaged. You discovered a dispute to a partial or full refund, the seller seems to have taken blame completely at himself and agrees to send you a new product, just asks for this to close the dispute. Or promises to return money to Pay Pal, but provided that you will close the dispute and put it a good assessment. It is important to know that Aliexpressdoes not regulate such situations and is unlikely to help you if you go to the seller's conditions, and he will deceive you. Therefore, to close the dispute in such a situation only worth calculating all the risks and it is advisable to get money / goods from the seller ahead and only then press the cancellation button.

Is it worth clear the dispute on Aliexpress at the request of the seller?

It is not categorically to say whether it is possible to close the dispute at the request of the seller Aliexpressor not. Each situation is individual and requires its solution. Below to the sellers "for the word" - despite the fact that the site administration carefully monitors the honesty and the decency of its intermediaries, still there are often cunning sellers for whom to deceive the "stupid Russian" case a couple of minutes.

The only case when the buyer can close the dispute not to lose its money - if the order has not ended with protection. If the seller asks you to close the dispute, and the timer of protection approached the end, then after the dispute is canceled, the order will switch to the status of completed and money will automatically go to the seller's account.

In all other cases, you should go to any transactions with the seller bypassing the protection system Aliexpress. For example, you should not agree to cancel the dispute, if the seller promises to send you a new product, instead of defective or return money to the buyer's account. Of course, there are no 100% confidence that such a seller will definitely be a fraudster, but it is better to protect himself and his money and carefully look after such proposals.

You can recognize the seller's dishonest on the hand in the following criteria:

• sends messages to close the dispute, offering the most favorable conditions;
• assures that he will credit money to PayPal;
• begins to delay the dispute, increasing the timing of the order protection;
• changes his mood with friendly to aggressive;
• accuses the buyer in deception.

How to close the dispute on Aliexpress Step-by-step instructions?

The buyer rarely closes the dispute on his own initiative. Usually this makes the seller himself, agreeing with the requirements of the buyer. But, if you still decided to close the dispute yourself, agreeing with your wrong, then it is worth learn what threatens the hasty decision to cancel the dispute. So, if you decide to cancel the dispute, lifting the arguments of the seller, then, thereby automatically refundable from the claims to the quality of the goods and close the order. The reverse path, alas, will not, your order will go into the status of completed and open a new dispute will not work on it.

Come to your personal account and select "Returns and Disputes" in the "Order Management" menu.

Press the "View data" button in the order status to once again familiarize yourself with the arrangement of the dispute and confirm your intention.

Here you click on the "Cancel of the Dispute" button. If the defense timer has not yet ended, the system will issue a warning that the buyer will be able to once again open a dispute after the cancellation before the expiration of the defense.

If you are firmly confident in your solution, then click the "Submit" button. After this, the dispute will be automatically canceled and, if the defense has already ended, the order will go into the status of completed and the money will go to the seller's account.

How to close the dispute in Al EExpress?

When the timing of protection is coming to an end, and the parcel did not get to you, the only way to solve the problem is to open the dispute and return the money. Now buyers can open / close the dispute even without access to the computer, more recently, this feature has also appeared at the mobile application users. The user-friendly application interface allows you to do it even easier than with a computer version of the site.

Come in the mobile app and select "My Aliexpress" Go to the list of orders and go to order on which the dispute is open. Here you need to click on the "Cancel Spore" button, it is at the bottom of the page in a detailed description of the dispute.

It also needs to be attentive - if the protection timer is on zero, pressing the cancel button will lead to the completion of the order and the money will automatically leave the seller.

How to close the dispute on Aliexpress in the phone?

The closing of the dispute from the phone is not much different from the same action from the usual version of the site. To do this, you need to go with a mobile browser on Aliexpressand choose from the menu on the left side of the page - "My Orders".

You choose the desired order for which the dispute is conducted and click the "Order data" button.

If you press the "Dispute" button, all information on the dispute will open.

Here is the "Cancellation of the dispute" button. After clicking on it, the notification window will appear that after cancellation, the re-argument will not open. Be careful and follow the timing of the order protection.

Enjoy the shopping!