The seller closed the order for Aliexpress, why? What does the order be closed on AlExpress?

There are also situations when the buyer sees in the status of his order, which is closed. In this situation, you do not need to panic. Alone Seller will not close the order, this procedure does it Aliexpress. This article will be devoted to such a status as "the order is closed".

What does the order status be closed on Aliexpress?

He literally means that your order has been closed. The value of this status can be determined only when the reason for what happened is revealed. Below we describe the frequent causes of the appearance of this status.

1. This reason most often concerns newcomers. The latter click the "Confirm receipt" button without understanding why it is needed or by chance. After that, the money goes to the seller's account, and order closes. Exit: Never press this button until you receive an order and you will not be satisfied with it.
2. The term of protecting the rights of the buyer has expired. Customers made an order, and then forgotten for him. The counter was reset, the order is automatically closed, and the money leaves the seller again. Exit: Always watch this timer so as not to miss his ending and not to stay without money.
3. The order canceled the seller during order processing. If the merchant does not have this product in stock, it may close it at the order processing stage, and you will be returned back.
4. The order was closed after the dispute. When a decision was made on a dispute, orders are also closed and the buyer with the seller must fulfill its obligations.
5. The order was closed through the suspicion of a trader in fraud. However, before ordering to close, your order will hang like frozen. This is because the merchant comes complaints from customers and until the situation is permitting the situation, all orders of this seller are sent to freezing. If the merchant has proven administration Aliexpressthat he is not a fraudster, orders are defrosting and not closed. If it revealed that he is a fraudster, then orders are closed, and money is returned to payers. Exit: Always check the seller on the network, read the reviews and do not get into the meager prices for goods.

What if you have closed an order for Aliexpress?

To begin with, you can try to clarify the situation at the seller itself, through the feedback form or immediately contact those support Ali.

If none of the reasons above did not touch your closing of the order, we recommend contacting support Aliexpress. But, first, look at the email box. A letter may come to him that you need to verify and provide documents to confirm that the card or account really belongs to you.

Another way out of the situation can be the activation of the account in the payment system Alibaba Alipei. Go to Alipei through the site Alicatch.

Next, pass a small questionnaire, confirm the email and add a map to your account on Alipei. More information you will learn from the article " How to tie a map to aliexpress«.

Most customers say that this method is triggered, and orders are no longer closed.

How to open a closed order for Aliexpress?

Unfortunately, you can not do it. If you still want to buy the same product on Alicatchthen you can re-add it to the basket, and then pay or find the same goods from another merchant and make it payment. Naturally, if the merchant is suspected of fraud or the previous seller stated that the product is absent on the fold, it is better to search in another store.

How to return money if the seller closed an order for Aliexpress?

If the merchant closed the order and did not send you the goods, it is not worth worrying at all. For up to 14 days to the account, with what funds were written off, the amount will return back. Exactly the same situation is also suspicious orders, you will also get money back.

If we are talking about closed after the dispute order, the client will return money in the volume that will establish Aliexpressor the amount you agree with the seller.

If you independently confirmed the order to receive accidentally, then you will not get the money to return. It is waiting for those who received the goods and confirmed on the very first day that it all arranged. From now on the administration Aliexpressdo not worry your relationship with the trader. The best solution to prevent this situation will not be confirmed by the order until the consumer is ticked. Explain. Often merchants are set deadlines in 60-90 days, and the parcels come earlier. Do not confirm receipt. Take advantage of the product for some time, especially if we are talking about the technique and only at the end, confirm that the goods are received and all are happy with everyone.

Whatever the situation you have happened to the order is very important to keep calm. The main advantage Aliexpressthe fact that the merchants will not receive a penny until you confirm receipt of the order. We recommend you to check your statuses a couple of times a week and keep the "Pulse hand" in order not to miss important moments.

Good shopping!