How to find a parcel with Aliexpress in Russia?
Sooner or later every client of this shopping ground It faces the fact that the parcel hangs in Russia. All wines in this situation are most often assigned to the work of the Valiant Mail of Russia. Today our web portal will tell you how to act in a situation where the lost package was yours.
Contents.
Lost the parcel with Aliexpress in Russia, what to do?
Immediately we should disassemble two situations. The first is your parcel without an international track (for example, 25656545354). In this situation, the Customer, in fact, unknown she went to Russia at all or still furrows the expanses of the subway. In such a situation, you need to follow only at your consumer rights counters and 3 days before it is completed to open a dispute.
The second situation - you were issued an international track (for example, RS769484744NL) and you have seen the movement of the parcel for some time, after which the tracking was suspended at a certain stage, and the information has not been updated for several days. In this situation, clients need to contact the nearest post office and apply for the search. To do this, you will need your passport, invoice from the seller (ask you to send you or let it make a photo of the check), a search application (written directly by mail), know the track number of the parcel.
After filling out the form, you will be given a "tear-off coupon", which must be taken away, and the second part of it will remain in the mail. The following will follow the waiting for an answer from the mail sent to you by registered mail.
As an option, you can generally wait for the end of the consumer rights timer and open a dispute.
How many days by law is the Russian Post to find the parcel?
About the work of Russian Post among the simple people go legends. On the official website of Russian Post The following information is available: in the search for items within the country mail has 30 days, and on the search for international shipments 2-3 months. However, the Russian Post customers complain that the whole process could drag on for six months.
Track 24 for the tracking in Russia
The network has countless services that help customers to track the movement of parcels from any corner of the planet with the track number. One of the most popular services is considered to be on the right Trek24. User-friendly interface, the ability to check the seller aliAs well as a quick search parcel location attract buyers not only from Russia but also from other countries. To start using the service need not be registered, you can simply visit the site and check the location of the parcel. Registration allows you to enjoy all the benefits of this service.
We show an example of how to use the current resource. Copy the track and then go to this website. By the way, in the play there is an application store Track 24, it is no less convenient than off site. So. On the start page of a search term paste the tracking number, and then click on search.
In a few seconds, and you will get all the information you need.
Who will return the money if the parcel with Aliekspress lost in Russia?
If your package is lost, you have filed for tracing, providing all the information that is required to reimburse all of the costs of Russian Post, but that if the parcel was declared value, but it does not indicate all the Chinese merchants when sending, for this and need an invoice from the seller. His offer on-demand all major stores shopping site. However, this is a very long process, what can be delayed and the whole year.
If you have not filed to send the search, you can always apply for the opening of the debate, or ask the dealer to extend the term of protection of consumer rights, or do it yourself. If sending does not come, and in the additional term - open dispute. If your parcel long trekaetsya you have requested extension of protection, and still no goods, mediators will be on your side and Aliexpress return the money to your account.
In any case, you need to constantly monitor the status of your order AliexpressAs well as counters, in order not to miss the opportunity to return their money.
