How to challenge the decision Aliexpress? What if not satisfied with the decision of Aliexpress, if the decision is not in favor of the buyer?
In controversial situations, the mediators of the site are trying to take the deliberate decisions in order to satisfy the buyer and the seller. However, there are cases when the client does not suit the decision of the administration. Do not everyone know that you can appeal the decision of the shopping site itself. Today's article will be devoted to challenging the decision Aliexpress.
What can be taken if not satisfied with the decision of Aliexpress in the dispute?
Although the administration of the trading platform always tries to become part of the consumer, there are cases when mediators make a decision in favor of merchants. In most cases, such situations occur when the order arrived not proper quality and the buyer cannot provide good arguments.
In the previous version of the site, not every buyer could challenge the decision Aliexpress. In the current version of the site, it became possible for any consumer. We warn you right away, it is possible to file an appeal only for 7 days, then this feature will become inaccessible for you.
How to challenge the decision Aliexpress on the dispute?
So you remained unhappy with the decision Ali, apply for an appeal as follows. Go to the disputes and click on the details.
At the very top of the new window, you will see abbreviated information on the dispute. You can also view and details. Under the status there is a blue button "Submit the complaint", it is she needed in this situation. Click.
In the window that opens, set the donkey on the fact that you are not satisfied with the results of the dispute. And in the line for the text, describe the whole situation, attach photos, screenshots and video evidence. The more you have arguments, the more likely the mediators will change their previous decision. After filling in the fields, click "Send Inquiry". Next, expect until new notifications appear. This method, of course, is not a panacea, but it is worth trying, it happens that the mediators accept the side of the buyer only after appeal.
If Aliexpress decided to return the money, what's next?
Further from you nothing is required and, in fact, does not depend. You need to wait until the refund goes to the account from which payment was made. Approximate deadlines are 3-15 days. Since the goods you pay in dollars (even if the card is decorated in the national currency), money will also return to dollars, after passing a conversion to the national currency at the rate that will be set at the time of crediting funds. During the waiting period, you can shop, as before.
Finally, I want to give a couple of useful tips:
- keep track of the counters, in order not to miss the opportunity to apply for an appeal;
- do not grieve neither the seller or mediators of the shopping site;
- provide as many arguments and evidence as possible (Ideally, remove the marriage to the video).
Additional information about returns can be found in the video.
