Why Aliexpress does not open a dispute, what to do?
All shopping lovers on shopping online possible are protected against fraud. If you do not like a product or it did not come at all, you can always use the button "Open debate", to prove their case and to demand compensation. In this article, we'll tell you about some aspects of the procedure.
Contents.
How to attract Aliekspress to the dispute?
In the older version of the trading platform, the buyer could own invite a mediator Ali (There is a special button) for a more rapid resolution of the conflict with the merchant. In the current version such opportunity at the client no longer exists. However, that is no reason to be upset. Now you do not need to take any action, unless the trader has not gone to the meeting and you do not meet your requirements, but just wait 7 days, and Aliexpress alone attract their dispute mediators.
What to do if Aliekspress asking to change the cause of the dispute?
Most often large traders take the dispute to a paste, especially if it is reasonable and trying to find a contact to the consumer, with the promise of a bun or partial compensation. However, a couple of dozen, and can meet a merchant who ask you the reason for change, pointing out that the product you just do not like it. In this situation, you can make concessions by changing the cause. You it does not threaten. Changing very reason, it is not necessary to change the text message, or detach the arguments (photo or video), all leave as is.
What if the seller does not open the dispute?
To begin, you must understand that the merchant is given a specific time to somehow respond to your request for a dispute. After registration, the status of a dispute, you will see a counter that will indicate how much a trader has time to react. Conscientious shopkeepers trading Floor They react quickly, and there are such that they pull to the last. If you encountered the fact that the merchant does not confirm your dispute request, then you should not worry. If he does not respond within 5 days, you will be returned to money according to your requirements. In this situation, only the merchant remains in the loss.
How to open a closed dispute aliexpress?
This version of the site It was subjected to change, they were touched by the process of dispute. Previously, open the closed dispute was difficult and not available for some categories of buyers. Ali. Today, everyone has this opportunity. Any displeased client site shoppingAfter receiving the solution from the mediators on the dispute, it may apply for an appeal. It is possible to carry out this action only for 7 days, after receiving the solution. After this period, the "file a complaint" button will not be displayed.
So. You are dissatisfied with the result, and you want to try again change the decision Aliexpress. To do this, go to the details of the dispute and find the button "file a complaint", which is highlighted in blue. Next, specify the cause of your discontent, attach as much arguments as possible and there is a chance that you are challenging the solution favorable for you.
How long is Aliexpress returns money after the dispute?
Returns W. site shopping that's no problem at all. Until you got the goods, Ali Does not recking money merchant and is waiting for confirmation from you to receive and only then gives merchant money. Therefore, after closing the dispute, your funds will be returned for up to 14 days.
Finally, I want to advise you, do not be kept on a merchant's persuasion to close the dispute over coupons, the return of money at the expense of Pailepal or some other bonuses, you can stay with your nose.
