Does the dispute on Aliexpress? How to keep a dispute, how to win a dispute aliexpress? How to open an aliexpress dispute on the phone?

When buying goods via the Internet, it is impossible to protect yourself completely. The buyer can get a thing that does not correspond to the declared description, or at all the parcel may not reach. Customers Aliexpress may be calm, because In the unpleasant situation can open the dispute and prove their right. About when and how best to do this will tell in this article.

When do you need to open a dispute with Aliexpress?

Users now shopping ground They became more advanced in the question of choosing the seller and in ambiguous situations. And perfectly know that it is necessary to start the dispute if something went wrong. In this case, you need to know the duration of the opening of the dispute, which would not be too late or too early. Now let's tell you when it is worth it.

Consider the most frequent cases:

1. The parcel tracking number does not work and the cost of the order exceeds $ 10. Most often, the track begins to be traced in 10 - 15 days after expulsion of the order. If after 10 days you cannot trace the shipment path write the message to the merchant. In it, ask to provide you with the tracking number and specify what happens to your order. If after five days the situation has not changed, open the dispute. True will be on your side, because Traders do not send goods more than 10 dollars without track number.
2. The track number is not tracked, the price of goods is below $ 10. This situation is not amazing. Typically, traders do not want to bother and spend money on assigning tracking numbers to cheap departures. In this situation, you need to wait until the delivery time is completed (in the order card next to the timer). If it expires in a couple of days, and the parcel is not received open the dispute.
3. Parcel statuses do not change, it hung. Here are several options here (the tracking number works in China and when crossing the border will stop its action; the order was delayed on export and after some time the statuses will begin to change; the parcel is lost). Do not hurry to open a dispute. It remains hope and the recipient and the Aliexpress administration for a successful outcome. Therefore, we are waiting for the expiration date. As soon as the timer remains two, open the dispute for three days. In addition, you can request the extension of the delivery time and do it all the same when it is completed.
4. The parcel was sent back. If your package has not passed the customs, the address is indicated with errors or lay in the post office for more than 30 days it will be deposited back to the merchant. The main thing is not in a hurry. Look when on the track it will be clearly seen that it goes into the miserable and only then open the dispute.
5. The package is not delivered. Delivery time passes, but no parcels. Unpleasant, but not scary. It is best to ask for extension. If, by his expiration you do not get your order, the output is one dispute.
6. The parcel was handed over to another. As soon as you see the status of the order, do not slow down and start the dispute. In this case, the more valid, the better.
7. The goods do not coincide with the description. Upon receipt of departure, you see that the thing is spoiled, in non-working condition, or simply sent the wrong color that was specified, open the dispute. It takes 15 days from the date of receipt of the parcel. Now you know in what case at what time period should open the dispute. The main thing is not a panic, the client is always right.

Opening a dispute to Aliexpress, step-by-step instructions.

You ended up in an unpleasant situation and you need to open a dispute. For a start, go to your account Aliexpress And choose "My Orders". After that, on the page you will see a complete list of previously purchased goods. We are interested in us.

On the contrary you can see three buttons:

1. Confirm receipt of the parcel.
2. Open dispute.
3. View order details.

We press the second button, although you can enter the order details and already there to open a dispute. After that, the screen will appear for filling. First of all, it is necessary to note the order received or not. Depending on this, you will be offered standard questions for filling. After specifying the reason, you will need to choose a complete or partial refund, as well as present the confirmation of your words (in case of receipt of the goods). To do this, it is best to remove the video with unpacking or make step-by-step photos. It will be more convincing. Then you need to specify whether the return of the goods is planned. It should be noted that you will take the cost of shipping. After that, describe in detail the reason for the dispute, it is necessary for the seller. Remember that you need to write in English. After that, attach photos and video with evidence and click the "Send" button. Now it remains to wait for the reaction of the merchant and solving on this issue.

Aliexpress rejected the dispute, what to do?

Quite often, merchants do not agree with the evidence and causes of the dispute. As a rule, they deflect the dispute. In this situation you can use Use the "Edit" button (located in the details of the dispute). You will be able to edit existing data, add new claims, evidence or change the cause of the dispute. After that, you will have to wait 15 days, it is such a term that the conflict settlement is assigned. If this did not work out, it remains only to exacerbate the dispute. After that, independent trade platform experts will be connected to solving the problem. To make the verdict they will be based on personal experience and provided evidence. I must say this process is long.

What are the timelines for the dispute on Ali Express?

Maintain a dispute Clearly limited in time. From the moment of his start, the trader is provided for 5 days to make its proposal. After that, in the Dispat Information window you will see two buttons "Accept" and "Reject". If you are satisfied with the proposal, then click first. Otherwise, the second. From now on, the resource administration will already be connected. And you should not be too passive, otherwise they will think that the problem is exhausted and will take the side of the seller.

If the seller asks to cancel the dispute, agree or not?

Similar situation to pain is familiar. The reason for the dispute is in most cases money. Of course, the merchant is not lit by the desire to return them and begins to fall asleep the customer with tempting proposals. Very often offered to re-send the goods, it is not worth buying it. This only way to pull the time. After all, during this period, a delayed parcel can come. A honest merchant of course will leave the goods again, but the fraudster just achieves the abolition of the dispute. After all, after that it will not be complaints and he will receive his money. Therefore, it is better not to go on the entrepreneurial sellers and require cash compensation.

Aliexpress has no button to exacerbate the dispute, how to exacerbate it?

You received your order from the site and opening the parcel realized that the thing does not match the description, the device is defective or there are damage to this you need to do something. Advanced user Immediately solve the argument, and that's right. And the argument button of the dispute you will not find. At the beginning, describe all your claims and make evidence. An adequate seller willingly go to contact with you and will look for ways to solve together. And on a peaceful settlement is given to 5 - 7 days. Upon exponent's expiration and the "Excellenge Spore" button appears. If the merchant does not want to communicate with it. From this point on, the situation will be disassembled by Aliexpress managers. They will get acquainted with your claims and applied materials, after which they will decide. Funds will be returned anyway, so buying on the Chinese site is considered safe.

How to open an aliexpress dispute on the phone?

Reliable differences on site. And there is no application, but difficulties may arise. Now consider how to start an argument step by step. To do this, go to the application and your account. Now we find "My Orders" and choose the desired one. Then the exact data on the product and the "open dispute" button will appear on the screen. Next, we answer the question of receiving the order (yes / no).

Departure Not received We choose the reason:

• protection order  ends,  but  package  yet  v  path;
• provider  returned  order;
• impossible  track  way  following;
• customs  duty  too much  big,  a  i am  not  want  to pay;
• salesman  ot rules  order  on  erroneous  address.

After selecting the size of the return. In our case we click the button "full refund". Now describe the cause of the dispute, it is possible to repeat the previously selected. All printed in English. It remains to apply the evidence. It can be pictures, video or screenshot tracking page. Push the button «Submit» and open debate.

When the parcel is delivered and open debate is necessary to specify the cause of the following categories:

• sent  at all  not  then,  what  on   website;
• bad  quality;
• product  corrupted;
• wrong  quantity;
• forgery;
• there are no  or  not enough  accessories;
• personal  causes;
• way  delivery  great  from  selected.

After that select the option of return of the proposed best partial refund and the goods leave (the last option). Describe the nature of its claim are putting things photo and a screenshot of the page describing things from the site, the best video. Push the button «Submit». After that, the page order button "being the dispute" will appear when you click on it you will be able to see the details.

How to win an argument, tips?

win  v  dispute  not  hard  main  follow  following:

• be  active;
• substantiate  clearly  my  claim;
• bring  weighty  proof ( photo+video);
• open  dispute  closer  to  the end  deadline  protection  order;
• not  fear  sharpen  dispute;
• not settle  on  suggestions  dealers  terminate  dispute.

rules  enough  easy  and  their  compliance  will help  without  excess  panic  return  their  funds.

This article describes how to open and maintain a dispute to Aliexpress. Using the information you can about how to cover the dispute on the site, as well as in mobile applications and get your money back. Enjoy the shopping.