What is the order protection for Aliexpress?

Aliexpress It has long been on the market and occupies a leading position. Partly due to its relationship to buyers. Here the postulate "Buyer is always right". Therefore, you can not be afraid for the security of the transaction. Also on the resource there is a buyer's protection. In this article, we will tell you what it is and how it works to talk in this article.

What is the protection of the order for Aliexpress?

The resource has an order protection that guarantees a secure transaction. Resource administration Protects orders of their users from the time of order before shipping the goods addressee. It guarantees the return of money completely with the non-receipt of the parcel, and when the goods inconsistency, the claimed characteristics may require compensation or leave it. In other words, the order protection is necessary to prevent fraud and to quickly solve controversial situations. After payment of the goods, the funds do not receive a direct seller, and remain on the internal account of the resource. The merchant is listed after confirmation of the purchase of the buyer, or after the expiration date. In any case, in an unpleasant situation, you can open a dispute if the seller does not react to it to exacerbate it by passing the administration of the trading platform. In any case, the truth will be on your side.

Completes the protection of the order for Aliexpress, what to do?

This situation is inevitable. Time goes, and the order can stay on the way. Many merchants independently view and add time. But can not keep up, especially when a large number of orders. Do not worry, everything is fixable. Total it is only necessary ask for help the seller of the goods. If this does not open a dispute with a full refund.

how to extend the order protection on Aliexpress?

To extend protection, write a merchant a message asking for an increase in the timer. Can be done differently. Go to site And in "My Orders" we find the Card of interest to us. In the right side of the card, you will see a blue inscription "Request the extension of protection", click on it.

Next, the page appears in it. It is necessary to specify the deadline for which it is necessary to extend the protection and click "Send". It is better to specify a longer period than to set a small and look through its end. After carefully follow the timer, because your appeal is not a guarantee extension. When approving the circulation, the traders will add on the timer. It should also be remembered that it is better to request an extension for 5 to 7 days before the end of protection.

As in the application Aliexpress Extend order protection?

Independently request extensions from the user mobile applicationwill not work. You can only send a message to the merchant. To do this, click on the menu icon on the left at the top of the screen, after which the menu appears. It is necessary to select "My Orders" item, after which we find and click on the goods you are interested in.

Next, click the "order message", after which the page will open, where you need to specify your request. After departure, the seller's decision should be expected. You can ask for extension and on the computer.

How to extend the order protection with Aliexpress by phone?

In the presence of a phone and installed in it Mobile version Aliexpress It is very convenient to prolong the protection or open the dispute exactly there. But many users of the application complain about the impossibility of these actions. It is easy to decide, just need to configure your browser, putting a tick near the "Full Version" field. After that, everything will work. The procedure for action is no different from making these operations on the computer. You can write a message or click the extension button. It is best to use the built-in service, the letter can be lost in the total mass.

What will happen if the order protection will end on Aliexpress?

Protection is over, and you received your package. Everything is fine, everyone is satisfied. But it happens on the contrary. The goods did not reach the customer and the protection time has expired. What to do? Do not panic, it is the first. Secondly according to the rules shopping ground From June 2015, the dispute can be discovered after 15 days from the completion of the order. Therefore, the Council may be one open a dispute. Many merchants in such a situation extend the term and you safely wait for our order. If it did not work, then we require compensation for the cost of goods. Moreover, filling the dispute fields indicate that the goods are not received, and in the field describe all the claims in more detail. Most often, the truth turns out to be on the side of the customer and the refund is guaranteed.

This article tells about protecting the order for Aliexpress. Explained how it works and how it can be extended. Taking advantage of the information of the article, you can ask for an increase in the protection period or return the funds when it has expired. Pleasant shopping.