Is it possible to open an argument on Aliexpress? How to open and win a dispute on Aliexpress? How much can the disputes on Ali Spress?

by natalya Bavikina. - Oct 10, 2017

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According to the acting Aliexpressthe program "Protection of the Buyer", in cases of non-fulfillment of orders or receiving defective goods Buyers have the right to open disputes and request a refund. What else can serve as a reason for the dispute on AliexpressWhen and how to open a dispute, what evidence is to prepare to win - tell me in the article.

Contents.

What does it mean to open a dispute on Aliexpress?

Start the dispute, or dispute, on Aliexpress - It means to inform about your claims and require full either partial payment compensation. You can do this in a special electronic form, in the "All Orders" section of the buyer's personal office. You can open disputes (depending on the cause) not earlier than 10 days after sending the order and no later than 15 days after the deadline is completed.

Spores Aliexpresspasses in several stages:

opening a dispute (filling the application, explanation of the reason for the dispute, adding evidence);
negotiations on the dispute on online correspondence or chat with the seller;
exacerbation of the dispute with the settlement service;
decision-making.

For several days, the problem can be settled in correspondence with the seller. If he agrees to your conditions or offers a compromise that suits you, then on this dispute can be completed. With cases, if the seller does not communicate or does not agree with the complaints, the decision takes the dispute settlement service Aliexpress.

What is the dispute on Aliexpress, how to open it?

How to start a dispute:

1. Expand starting Aliexpress. Log in - Enter the personal account. Mouse over the mouse over the "My Al Extress" string. In the pop-up window with a list of partitions of the Personal Cabinet, click My Orders.

2. In the list of orders, find the one by which the dispute intend. Important: Do not confirm the problem order, even if you got it. Click "Open Spore" to the right of the name of the goods.

3. Re-confirm the desire to start the dispute on the next tab.

4. Fill out the form. Notify what decision you will be satisfied: only the return of money or refund in exchange for the return of the goods.

5. Answer on a new tab: An order received or not, how much compensation you expect. Instruct the cause of the dispute in detail. To do this, you can use any electronic translator. You can write in Russian - automatic translation to Aliexpress High quality.

Add a few photos to the proof, damage, marriage or non-compliance of the goods you ordered to be clearly visible. You have the opportunity to send three photos of no more than 2 MB. To download, click "Browse". You can also click "Add video" and download one video of unpacking the package of up to 500 MB.

6. To start negotiations on the created dispute, click on the option "Send".

To learn about the details of the dispute, add new evidence or change the return conditions, do the following. Open My Account "My Aliexpress"Log in to the" Returns and Disputes "section, find the problem order in the list and click" View Data ".

On the tab that opens, you will see the serial stages of your dispute: your claims and evidence, correspondence with the seller, the time of aggravation dispute, etc. Also here can be aware of the decision taken by the dispute settlement service Aliexpress.

What are the reasons for the dispute to Aliexpress?

You have the right to demand a full refund if:

after sending a purchase with Aliexpress more than two months passed, and the goods were not delivered to you;
in the parcel - not the product you ordered, you mistakenly sent someone else's order;
serious defects or breakage were found immediately after receiving;
revealed a significant hidden marriage for 15 days after delivery;
the seller sent you a thing of the wrong size you ordered;
instead of the promised original product, you received a fake.

You can count on partial compensation if:

significantly violated the delivery time of the parcel with Aliexpress;
the seller sent you a product not the coloring you ordered;
immediately after receipt, minor defects were found;
identified an insignificant hidden marriage or damage for 15 days after delivery.

When to open a dispute on Aliexpress if the product did not come?

Is it possible to open a dispute on Aliexpress Due to the lack of goods? Yes, if the terms of delivery of the parcel with Aliexpresssuitable by the end, and you still have not received an order, you are entitled to initiate the dispute and return the payment in full. Make it better for 3-5 days before the end of the "buyer's protection", but no later than 57-59 days from the date of shipment. Keep track of the timing of the protection of orders in the Personal Account.

If two months have not passed since the shipment of purchase, the Chinese resource sellers often simply extend the guaranteed protection time, and the dispute is automatically closed. In such cases, you have to wait until a new delivery time is complete, and then if the parcel with the product is not received, re-initiate the dispute and request full compensation.

Dispute on Aliexpress if the goods are defective

If with Aliexpress you have been delivered goods with a production marriage, damaged during transportation or impact, you have the full right to start the dispute. It is important to prove that marriage is really there, and he appeared not by your fault. Make several photos on which breakdowns or other defects are clearly visible. Experienced users advise not to be lazy and make video unpacking every parcel with Aliexpress. If a defective product is obtained, it will be easier to prove its right thing in the open dispute.

How to open a dispute upon receipt of a defective product:

1. Open the blank with a problem order in your account. Click "Open Spore" to the right of the name of the goods.

2. Select the type of application: Return of funds or return of funds and goods.

3. Inform whether the goods received. Specify the cause of the complaint: Select the appropriate line in the list and describe in detail the problem in the message field. Add video and photospace. Click "Send".

When identifying essential defects that make the device or thing unsuitable for use, you will get a complete reimbursement of the purchase amount. If there are insignificant and small damage, you can count on partial compensation or a full refund, but with the condition of returning the goods.

Aliexpress Disguisure on the return of goods and money

If your dispute is decided to compensate for payment when you return the purchase of the Seller AliexpressAnd you agree to get compensation on such conditions, do the following. Together with the decision you will receive the address by which the goods should return. By sending the parcel, do not forget to save the receipt with the postal declaration code (tracking number). Notify this room in the open dispute form Aliexpress. After the settlement service make sure that the goods are really shipped, the purchase money will be listed on your card account or payment service wallet.

Is it possible to open a dispute on Ali Spress after the end of the order protection?

Yes, if the protection time of the purchase has ended, and the time of its confirmation has expired, you are entitled to open the dispute and require the return of money within an additional 15 days. Throughout this time, the "Open Spore" button in the order form remains active.

Aliexpress an aggravated dispute how to make a dispute?

In case, at the stage of the buyer's negotiations with the sales seller, it cannot be achieved, the dispute settlement service is received on the dispute. Aliexpress. This process is called the "exacerbation of the dispute". Until recently, the commercial users could exacerbate the dispute and ask the administration's support on their own by pressing the appropriate key in the application. Now it happens automatically, after a while after receiving the complaint and starting negotiations with the seller - usually in 3-5 days.

Why does not open an argument on Aliexpress?

If the dispute on Aliexpress does not open, the reasons may be as follows:

you will recall the files that are not supported by the system. Aliexpress;
the order confirmation time has expired, you have not confirmed it and did not open the dispute - the order ended automatically;
you are trying to open an argument after the completion of the buyer's protection and 15 additional days - the deadline for filing a complaint has expired;
you open the dispute too early - from the moment of sending the order, 10 days passed;
dispute settlement service on Aliexpress The final decision has already been made on the dispute open.

How much can the disputes on Ali Spress?

The number of possible disputes on Aliexpressnot limited. Disputes can and need to be opened for each product, the quality of which does not suit you, as well as in each case, when your order is not fulfilled or you received someone else's parcel. However, for each transaction, only one dispute can be opened, provided that the decision according to your dispute will be accepted. If you do not agree with the proposal of the settlement service, you have 7 days to submit an appeal and providing additional evidence.

How to cancel the dispute on Aliexpress?

If after opening the dispute you received an order, or decided to stop the dispute for any other reason, you can cancel it provided that the solution Aliexpress Not yet accepted. To do this, log in to your personal account, find the purchase on which the application was submitted, and click "Cancel Spore" to the right of the product name. Confirm your solution to the "Send" key.