How does the buyer's aliexpress protect the order protection?

Administration Aliexpressprovides its users with reliable protection against fraudsters, poor-quality goods and other misunderstandings. You can not worry - from the moment of payment of the order before receiving the goods, your money is under the protection of the system and you can return them back if the parcel never came or it turned out to be defective content.

Protection of an order to Aliexpress, how does the protection work?

The special Escrow protection system serves as a guarantor of saving your money if you have not received the parcel or remained disappointed with its contents. This system is valid not only on Aliexpress, but also many other sites where the prior payment is used before receiving.

To understand how the protection system is valid, imagine that your money does not leave the seller directly, and "freezes" at the intermediate stage-cloud and unlock only after you have pressed the confirmation button. That is, you yourself personally give your consent to the "defrost" of funds and send them to the seller. Well, or open the dispute and money return back to your account.

Aliexpress buyer's defense, what is it?

The Escrow system is not in vain called "buyer's protection", because in the first place it ensures the security of the transaction from the client. You pay your order and you can no longer worry that the parcel will disappear somewhere on the way or the seller will send you a product that is radically different from the description. In addition, it makes it possible to check the goods, for example, ordered by a mobile phone or laptop, on the possibility of marriage and promptly open a dispute on the refund.

You should not immediately confirm receipt if you order a dear thing or complex electronics, because you can only open the dispute until the end of the protection period or immediately after it. Each seller and goods (lot) have this term. A special timer counts time - days and hours until the end of the protection. If it is over, and the parcel never came, you can open your dispute and return your money.

Protection period of order

The number of days during which your order is protected by the system depends on how many days the seller indicated for delivery. For example, in the product card you will see the delivery time - 25-30 days, this means that the full time protection will be about 40-50 days (taking into account delays in the post office and maximum extension). For goods sent by cheap and slow delivery services, this period can stretch to 90 or even 120 days. What to do if you decide to save, you will have to wait. In any case, you will not stay in the loss - your money will return back, and the goods itself can get after the opening of the dispute and refund.

If you are worried that skip the deadline for the end of the protection and do not have time to open the dispute, the timer with a countdown will allow you to keep delivery time under control. It does not even be necessary to go to himself Aliexpress, and simply periodically check your email box - when the protection time is nearing completion, an email will come to your mail with system information.

You can see this timer in the Personal Account Aliexpress. Go to "My Orders" and find the right one. You may not even go to a detailed description of the order. The protection timer is specified below the status and is as follows:

But this is not the final protection time, quite often orders are delayed in the way and then the seller prolongs the protection time, but in some cases you can do it yourself.

Protection ends how to extend protection if the defense ends?

Neat and obligatory sellers usually follow the timing of the protection of orders decorated with them and can renew their defense. Therefore, you should not be surprised if you wake up once in the morning and you will see that a few days have been added on the defense counter. This is a normal phenomenon on AliexpressAfter all, given the unpredictable postage delivery speed, the parcels can be delayed.

But, if suddenly the defense timer approached the end, and the seller himself did not extend the protection, then you can do it yourself. This method is necessary if your parcel is monitored throughout the path, but suddenly it was delayed somewhere, and the defense period was already released or if you want to check the productivity of the goods, without confirming the receipt to open a dispute in case of marriage.

Come in "My Orders" through your personal account. Aliexpress.

Choose the desired order and click the "More details" button.

In the "Order Management" window you will see a list of reminders. The first features information about the extreme delivery time, and in the second paragraph about how you can extend the protection. Click on the active link highlighted in blue.

In a special window, specify the number of days to extend protection and click "Send".

Now it remains to wait when the seller confirms (or dismiss) your request. Time for consideration from the seller is limited - no more than two days. If this period came out, and the seller did not answer the application, then you can boldly open the dispute before the defense timer comes to an end.

How much is prolonged by the defense on Aliexpress?

To make you probably enough time to receive the parcel and checking the goods better send a request for two or three weeks to extend protection. Although the maximum extension period on Aliexpress- 90 days, still do not risk and choose the average - 14 days. This period is enough to identify possible problems of goods and discover marriage.

How to extend the defense on Aliexpress in a mobile application?

Unfortunately, the developers of the application missed this moment and buyers do not have the opportunity to prove protection from a mobile application Aliexpress. If all the time frames come to an end, and you do not have the opportunity to go to Aliexpressfrom the computer, the only option to extend the order protection - go through the mobile browser and open the full version of the site.

How to open an argument after the end of the order protection?

A couple more years ago buyers Aliexpresswere in a completely unenviable position. They had to closely monitor the timer and protection and manage to open a dispute over a few hours after he reset the time. It is not surprising that the innovation of 2015 was perceived by buyers with a special enthusiasm - Aliexpressprovided the opportunity to open a dispute within 15 days after the end of protection. Therefore, even if you pose about your order and suddenly remembered that the delivery time has expired, then you have enough time to return your money.

So, if all the deadlines for the protection of the order have already come out, and notifications of sending your box never appeared, then it's time to open a dispute with the seller. This word with a negative color only looks awesome, in fact - no more than the formality and in reality you do not have to join the seller to confrontation, rearing your blood.

Come in "My Orders", choose a problem order and, if the protection time has already come out, click on the "Open Spore" button.

Now you need to confirm again, only in the "Order Management" window.

Carefully fill out an application for refund money. Specify that the goods have not been received, the amount of the return (from recently, this window is filled automatically) and be sure to reasons. This window should be filling out strictly in English, describe its problem in short - one or two sentences that the protection time has come out, and the goods are not received. For those who experience difficulties with the translation best use the online translator.

After all the fields are filled correctly, you need to finish the action with the "Send" button. If you are all done correctly, now in the status of the order will be indicated - "the dispute is conducted."

If you get a stubborn seller, he can immediately disagree to refund. He will write to you messages and ask to cancel the dispute, promising that the parcel is about to get to the place of arrival. In no case agreed to his arguments, because the dispute on Aliexpressit opens only once, and if you regret the seller, you can never wait for the goods and lose your money.

Enjoy the shopping!